Refund policy

Return & Refund Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at lumorahairsa@gmail.com. Returns must be sent to the following address:

Lumora Hair Returns 162 Tonetti St Halfway House, Midrand, 1685 South Africa

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always reach us with return questions at lumorahairsa@gmail.com.

Damages and issues Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain items cannot be returned, including perishable goods (food, flowers, plants), custom or personalized products, and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Contact us if you have questions about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason, without justification. As above, the item must be unworn/unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds We’ll notify you once we’ve received and inspected your return, and confirm whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at lumorahairsa@gmail.com.